The Balcony Project

Returns Policy

Plants

We do not offer returns or exchanges on plants or any live goods.

Once plant materials leave our property we do not have the ability to guarantee that the weather, plant predators, airborne plant diseases, the soil and location it is planted in, or the care it receives will ensure that the plants selected will thrive or survive.  

What we can do is supply you with a healthy plant that has received our tender-loving-care, is correctly identified as far as its variety, instructions for care and planting of the specific plant, and supplies to help each plant do its best in its new home.  Once a plant leaves our grounds we can take no responsibility for the health and lifespan of the plant.

Plant(s) that are taken home by our customers hold a huge and wonderful potential to bring life, beauty, and inspiration to not only the landscape but to the plant mom/dad as well and will only come into their full glory if properly cared for.

We do have care guides on our website www.tbp.lk/care-guide

 

Hard Goods

Products need to be returned unopened and in good condition for a store credit only (some restrictions apply).  

We reserve the right to refuse worn or damaged merchandise.

Custom designed items are not returnable.

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